Faulty / Damaged Items
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return a faulty item, please Contact Us with your order number and details about the product you would like to return.
We will respond quickly with instructions for how to return items from your order.
You may return most new, unopened items within 30 days of delivery for a full refund. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 5 - 11 West Avenue, Filey, ENG, YO14 9AA, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should send your product to: 5 - 11 West Avenue, Filey, England, YO14 9AA, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Orders placed before 1pm Mon-Fri shipped the same working day.
(Some items and orders may have a longer dispatch time up to 48 hours)
We use the following carriers for deliveries.
- Royal Mail
- DHL / UK Mail
The rate charged for the shipping of your order is based on the weight of your products, and your location.
Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
My order has not arrived
In the unlikely event your order has not been delivered within the expected time frame provided, it must be delayed, lost or awaiting collection at your local post office as it was dispatched on time.
If you could check with your local post office it would be much appreciated as Royal Mail don't leave don't always leave a card to say it couldn't be delivered on that date.
Alternatively if you do not wish to go to the post office you can arrange redelivery with your tracking number on Royal Mails website.
It also might be beneficial to check with your neighbours who could have accepted the items on your behalf or any secure locations on your property (including bins or under hedges).
If the parcel does not arrive after another few days, please get in contact with us.